Refunds & Delivery

Last updated 5 November 2026

Refunds

All payments are final. Because you get full access to the app the moment you pay, we don't offer refunds for change of mind, unused days or not finishing the challenge.

We will refund you if something went wrong with the payment itself:

• You were charged more than once for the same purchase.
• Money left your account but the payment failed and your access never unlocked.

How to ask

Email support@ninety.site from the email address on your account, with the date you paid and what went wrong. Including your Razorpay payment ID (it's in your payment receipt email) speeds things up.

When you get your money

We check payment problems within 2 working days. Once confirmed, the money goes back to the card, UPI account or bank you paid with, which usually takes 5–7 working days depending on your bank.

Cancellation

There's nothing to cancel. It's a one-time payment, not a subscription, so you'll never be charged again.

Delivery

Ninety is a digital service. Nothing is shipped. You get access instantly online as soon as your payment is confirmed, in the same browser session. If access doesn't unlock within a few minutes of paying, email us and we'll sort it out the same day.